Order Help
Can I Update Or Cancel My Order Once I Have Placed It?
As long as your item is in stock our team will start to prepare your order immediately and you will only have a limited window to amend or cancel your order. Please sign in to My Account to: - Cancel your order - Amend the items on your order - Change your delivery address - Add, edit or remove an engraving or monogram - Update gift bag and gift card options You can complete all the above actions by choosing the order you wish to amend in 'My Orders' and clicking 'View Order Details'. We will confirm if your request has been successful straight away. If you are not able to see the option to amend/cancel your order in your account, this means that our team has already begun processing your order and it can no longer be cancelled. As long as the piece has not been engraved, you are welcome to return this to us within our 100 days returns policy once received.
How Do I Use A Promotion Or Offer Code?
If you have one of our Promotional or Offer Codes, just add the code to the Offer Codes & Gift Cards box on the Shopping Bag page and click APPLY CODE. he following conditions apply: - Only one code can be used per transaction. - Codes can only be applied to full price pieces (promotions are not available on sale pieces). - Codes are non-transferrable and no cash alternative is available - Orders must be made prior to 23:59 GMT on the closing date, if specified. - All offers are subject to stock availability. - Offers are subject to change at any time. - All other Fargume Terms and Conditions apply. - Offer codes cannot be used to purchase gift vouchers.
Can I Gift Wrap My Order?
Of course! We are delighted to offer our beautiful signature gift packaging for £2.50 - just select this option at checkout before the payment screen. Your gift order will be packed in our standard packaging, placed in a recyclable signature Fargume sealed bag and wrapped in tissue. We also offer our stunning Luxury Gift Box (seen above) for £4.95. Your jewellery will be packed in the usual jewellery box + pouch and will then be placed inside our luxury gift box which is finished with a deluxe ribbon. Inside we will include a complimentary polishing cloth. If you would like to include a gift message in your parcel please fill out the GIFT MESSAGE section during the checkout process. Your message will be printed on branded Fargume stationary exactly as you have entered it on the website. Alternatively, you can select to receive a blank gift card to write your own message.
Can I Order Gift Vouchers?
You can indeed! All you need to do to purchase a gift card for use at Fargume boutiques or online is visit our vouchers page here. Our gift cards are available to buy in any value between €10 and €1000. They can be purchased in TRY, USD and are valid for 1 year from the date of purchase. - To redeem your gift card online, simply enter the gift card code in the Offer Codes & Gift Cards box on the Shopping Bag page and click APPLY CODE - To redeem a gift card in store, please present your gift voucher to our sales associates at our standalone boutiques prior to payment.
What Do I Do If I Forget My Password?
If you have forgotten your password, click here to reset it or follow the FORGOTTEN PASSWORD link on the My Account page. Follow the steps and click RESET PASSWORD. A link will be sent to the email address you have provided, and you can reset your password from there.
How Do I Change My Personal Details & My Email Preferences?
You are able to edit your personal details such as your name, phone number, email address and password in your Fargume account. Just sign in to My Account to amend any of these personal details. If you would like to hear about new product launches, competitions, sales and exclusive offers via the Fargume newsletter, you can subscribe at the bottom of each web page. Once signed up, you can unsubscribe at any time either via the 'Unsubscribe' link on the bottom of each newsletter, or by managing your marketing preferences under your Personal Details in My Account To help us send you more relevant news and offers, you can update your birthday and preferred Fargume store on the same page within My Account.
Price Match Policy
We always want our customers to love their new piece, but to also love the price they paid! If you purchase a piece and the price is reduced within your returns period (100 days) we will send you a gift voucher for the difference*, no questions asked. Click the webchat chat widget and type 'Price Match' to start your request! Please note that we will be unable to offer a price match if your order was placed via the Harper checkout. *the price difference is calculated based on the current selling price on the date your request is received